Service Advisor

Job Purpose
To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.

Tasks

• Working as part of a team, process all tasks efficiently.
• Communicate & translate customer requests to service providers.
• Daily update of internal systems.
• Ensure vehicle downtime is kept to an absolute minimum.
• Accurately communicate and update drivers where required.
• Resolve quality issues as directed by Line Manager.
• Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines.
• To undertake any reasonable role related duties which may be required from time to time by Line Manager.
• Achieve team goals and achieve individual targets as outlined by Line Manager.

Knowledge, Skills & Experience

• Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar.
• Mechanical qualification is advantageous.
• Excellent numeracy and literacy required.
• Experience working in a corporate office environment and dealing with customers I advantageous.
• Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel).
• Pragmatic decision-maker with a good technical knowledge.
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results.
• Showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.