Who are Ayvens?

Ayvens is a leading global mobility player, managing over 3.3 million vehicles across more than 44 countries. We provide full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to customers of all sizes, supported by a strong focus on digital transformation and sustainable mobility.

Who are Ayvens Ireland?

Based in Leopardstown, with a secondary office in Ballymount, Ayvens Ireland leads the Irish vehicle leasing and fleet management market. We have more than 100 people in Dublin focused on the Irish market and are part of a multinational workforce of more than 15,000 colleagues worldwide.

The Role

We are looking for an IT Service & Operations Manager to take a lead role in the day-to-day coordination, oversight and improvement of IT services across Ayvens Ireland.

This is a key local role within a small and highly integrated Digital & IT team. You will help ensure reliable end-user support, strong local operational control, effective vendor engagement, and practical service improvement across a complex technology landscape spanning local systems, global teams and outsourced providers.

This role is primarily about operational ownership, coordination and service control rather than traditional line management of a large team.

Key Responsibilities

• Coordinate day-to-day IT service delivery for Ayvens Ireland, ensuring incidents, requests and service issues are progressed effectively.
• Maintain a strong operational view across support demand, service risks, bottlenecks and open issues.
• Oversee end-user support services, including ticket triage, prioritisation, escalation and follow-through.
• Act as a key local escalation point for complex operational issues.
• Coordinate with outsourced providers, global support teams and specialist vendors to drive service outcomes for the business.
• Support operational security, access, control and compliance-related activity.
• Help improve service processes, reporting, operational documentation and support standards.
• Work with project and technical teams to ensure changes are introduced into live support in a controlled and sustainable way.

What we are looking for

• Strong experience in IT service management, IT operations, service coordination or support operations in a live business environment.
• Experience coordinating service delivery across internal teams, third-party providers and international support teams.
• Good practical understanding of end-user computing, infrastructure, applications, networks, security controls and vendor-supported services.
• Strong ownership, follow-through and judgement in a fast-moving operational environment.
• A calm and structured approach to incidents, escalations and competing priorities.
• Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with ITSM tools and ITIL-based service practices.

Qualifications and experience

• Third-level qualification in Information Technology, Computer Science or a related discipline, or equivalent relevant experience.
• At least 5 years’ experience in IT service management, IT operations, service delivery, or a senior service/support operations role.
• Experience in a regulated or operationally demanding environment would be an advantage.

What Ayvens offers

• A competitive salary.
• A bonus with achievable targets.
• A pension scheme.
• Hybrid working and work-life balance support.
• Opportunities for training and development.
• Opportunities for progression both locally and globally.
• A collaborative working environment within a small, experienced local team, supported by a large international organisation.

How to apply

Email hr.ie@ayvens.com with your CV and a brief outline of why you are the right person for this role.