Supporting Mission Critical Fleets
Our Mission Critical solution is designed for complex fleets requiring high vehicle availability.
By helping organisations manage vehicle uptime, compliance, and operational risk, Mission Critical can support fleet managers to focus on safety and day-to-day operations.
What is Mission Critical?
Mission Critical combines fleet expertise, live operational data and digital tools to help keep vehicles on the road, manage compliance requirements and gain a clearer view of fleet performance.
Debbie Rivers, Interim Head of RMT, explains what Mission Critical is, how it can support vehicle availability, and how it can help organisations manage vehicle off-road incidents, compliance requirements and fleet performance.
Why choose Mission Critical?
Our solution is designed for organisations looking for:
- Specialist fleet expertise
- Support from a Critical Operations Manager
- Access to the UPtime Portal
- Real-time compliance information
- Data-led operational reporting
- A solution tailored to fleet requirements
How does Mission Critical work?
A combination of specialist support, systems and operational insight to help manage fleet maintenance and compliance.
- Resourcing
Mission Critical is delivered by a specialist team covering maintenance planning, compliance management, field engineering and supplier coordination. A Critical Operations Manager (COM) provides a single point of contact and oversight. They oversee maintenance activity, manage vehicle off-road (VOR) events, coordinating suppliers and providing regular operational updates.
- Systems
The service is supported by the UPtime Portal. Fleet managers and the COM have 24/7 access to live fleet data. The platform brings together maintenance, compliance and vehicle utilisation information in one place. This can support proactive scheduling, help reduce vehicle off-road time by aligning planned and unplanned work, and provide visibility of VOR events, compliance records and telemetry data.
- Data insights
Our reporting tools provide visibility of VOR cases, upcoming activity, high-cost assets and compliance status. Weekly reports can support faster, more informed decisions and help identify potential risks early.
Solutions tailored to your fleet
Every Mission Critical solution is tailored to the needs of the fleet. Depending on operational requirements, the solution may help provide benefits such as:
Helping improve fleet availability
Proactive maintenance planning, supplier coordination and real-time visibility of vehicle off-road incidents can help improve vehicle availability. Bringing planned and unplanned activity together can help reduce disruption and keep fleets operational.
Supporting compliance management
Access to live compliance information, upcoming inspections and maintenance records can help fleet managers better understand their compliance requirements and identify potential risks earlier.
Helping reduce vehicle off-road (VOR) time
Operational support, supplier management and live reporting can help fleets respond more quickly to vehicle downtime and make informed decisions when vehicles are off the road.
Providing access to real-time fleet insights
Operational dashboards and reports can provide visibility of maintenance activity, vehicle use, compliance status and high-priority assets. This can help fleet teams make more informed decisions.
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FAQs
What is Mission Critical? Mission Critical is a specialist solution designed for large and complex fleets where vehicle availability is essential to operations. It combines fleet expertise, technology and operational insight to support uptime, compliance and performance.How can Mission Critical help reduce vehicle off-road (VOR) time? Mission Critical can help reduce VOR time through proactive maintenance planning, supplier coordination, real-time reporting and operational oversight, helping fleet managers respond quickly to downtime events.What types of fleets can benefit from Mission Critical? Mission Critical can be tailored for fleets operating LCVs, HGVs, plant machinery or mixed asset fleets, particularly where vehicle availability is critical to service delivery.How does Mission Critical support fleet compliance? Mission Critical can provide visibility of maintenance schedules, inspection requirements and compliance data through integrated reporting and operational oversight, helping organisations manage fleet compliance more effectively.What is a Critical Operations Manager (COM)? A Critical Operations Manager (COM) acts as a dedicated operational lead and single point of accountability. Working closely with fleet managers, suppliers and specialist support teams, the COM helps coordinate maintenance activity, manage vehicle off-road events, monitor performance and provide operational updates.Can Mission Critical support HGV, LCV and plant fleets? Yes. Mission Critical can be tailored to fleets operating HGVs, LCVs, plant machinery or a combination of asset types, helping organisations manage availability, compliance and operational performance across complex fleet environments.How does the UPtime Portal support fleet managers? The UPtime Portal provides access to fleet maintenance, compliance, utilisation and vehicle off-road information through a single platform. This can help fleet managers monitor operational performance and make informed decisions using real-time data.Find out more
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