Key Account Manager

Objective of the Role: We are looking for Key Account Manager to join our team. The primary objectives are to grow the key account customers fleet and Ayvens services penetration and ensure customer satisfaction by offering the best in class mobility services to our customers.

We promise our customers high-quality fleet management that spans the entire vehicle life cycle, from the offer process to returns. Each customer will have a named Key Account Manager dedicated to attending to their interests.

Areas of Responsibility:

• Manage end fleet, sales volume, and profitability for assigned accounts.

• Develop a strong understanding of the Ayvens portfolio of products (e.g., FSL, UCL, fleet management, LCV) and services (e.g., insurance, fuel service) to drive profitable growth.

• Act as the key contact for fleet managers and decision-makers in the Large Corporate segment.

• Proactively engage with customers to ensure retention, identify growth opportunities, and upsell services.

• Conduct car policy consultations and provide customer reporting.

• Manage customer needs and present tailored solutions.

• Oversee existing Large Corporate customers’ tender and agreement management and negotiations.

• Follow up on customer and segment performance, including fleet and pricing.

• Handle customer complaints and lead customer satisfaction initiatives.

• Represent a positive corporate image to customers and partners.

Competencies:  To succeed in this role, you will need strong cross-functional cooperation skills and a customer-first attitude with a focus on relationship management. A positive and proactive approach to work is essential, along with a sales-oriented mindset and a drive to achieve goals. You should be highly organized and possess self-motivational skills, with the ability to work efficiently both independently and as part of a team. Strong problem-solving skills and the ability to prioritize tasks will be critical. Excellent communication and cooperation abilities are necessary, along with proficiency in analyzing and combining data to support customer requests. You should also have a high tolerance for stress and a commitment to understanding regulatory frameworks and associated risks, while adhering to all local and global company policies and procedures. Prior experience on mobility business.

Professional Qualifications - Education & Experience:

• Commercial education with a minimum Bachelor's degree or relevant competense.

• Proven account management experience.

• Experience in corporate business environments.

• Familiarity with market dynamics, competitors, and competing products.

• Fluent in English and Finnish.

• Experience with Salesforce is a benefit.
   

What We Offer? 

• A collaborative and supportive work environment, where each employee can make a difference.

• Opportunities for professional growth and development.

• The salary for this position starts from 4.100 eur.

• In addition this role is titled to car benefit on top of base salary + encouraging bonus as per our company policy.

• Other benefits available for all staff as per our company policy

If you feel that you would be inspired by this role and you have the most of the requirement's, we invite you to apply for the position. Please submit your resume and cover letter by using the Apply button by Jun 24, 2025.

In case you have questions, please contact hiring manager Valtteri Nuutinen, valtteri.nuutinen@ayvens.com.