Do you have a complaint?

At Ayvens, service is extremely important to us. If something went wrong or is not to your satisfaction, let us know via the form below.

How the complaint process works:

• 1.
  1.
  Ayvens receives your complaint, assigns it to the relevant team and opens an investigation.
• 2.
  2.
  We will contact you within 5 business days of receiving your complaint.
• 3.
  3.
  If additional information is needed we will check in with you.
• 4.
  4.
  We aim to resolve your complaint as quickly as possible, but within 2 months at the latest.
• 5.
  5.
  If you are not satisfied with the resolution of your complaint, you have the option of referring the matter to the Consumer Disputes Board.