Accidents, Roadside assistance, Claim management

Accidents and roadside assistance

Road accidents, breakdowns, stolen or lost keys: all are unfortunate inevitabilities of running a fleet. And when it happens, you need help to keep moving – and you need it fast.

If your car is immobilised in a perimeter up to 100 km away from your residence, Ayvens offers 24-hour emergency breakdown services in over 750 cities. If your vehicle suffers a breakdown outside the normal coverage area, we will do our best to reach out to you and get you back on the road, though towing charges will be applicable beyond this perimeter.

Whenever possible, we will always do our best to arrange assistance by our trained service providers to solve the problem on the spot. But if the problem cannot be solved at the roadside, we will organise and pay for the towing of your vehicle to the nearest Ayvens preferred supplier.

If you have opted for a Relief Car service, we will provide you with an immediate replacement car to keep you running smoothly.

Call Ayvens Assistance on 1800 209 5253 available 24/7!
LeasePlan customers can call us at 1860 500 5050 or 1860 419 5050.

Insurance claim management

Now, no more uncertainties and fluctuations due to unforeseen circumstances - we've got you covered.

Our tie-ups along with in-house expertise allow us to provide you with car leasing with better insurance plans, which are in tune with your needs, to protect your fleet, your drivers, and their passengers along with the leasing contract.

And best part - we'll manage the following tasks for you:

  1. Arrange the appropriate insurance cover for your car.

  2. Ensure that immediate assistance is given to you in the event of an accident. Thanks to our 24/7 roadside assistance service.

  3. Deal with the insurance company when you need approval of repair costs.

  4. Follow up with workshops when you car needs servicing and repairs.

  5. Manage the workshop payment to offer you a cashless experience.

  6. Renew the insurance every year.

With our insurance, we've got you covered in the following events:

The benefits you get:

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