Accidents & Repairs
At Ayvens, we are aware that incidents and accidents can happen at any time. That's why we offer a range of services to assist you effectively in these moments.
In the event of an accident
If you are involved in a car accident, follow the steps below.
Game theft and damage
In the event of theft, attempted theft, vandalism or damage caused by game, remember to declare your signistre.
What to do in the event of an accident?
Steps to follow after an accident with a leased vehicle:
- Safety first
Ensure the safety of everyone involved. In case of injury or danger, call emergency services immediately.
- Fill out a report
Complete your accident report and send it to our insurance department within 48 hours. In the event of a dispute, do not hesitate to request the intervention of the Police.
- No third party identified
For an accident or damage without an identified third party, fill out our specific claim form.
- Notify the authorities
If necessary, report the accident to local authorities and obtain a copy of the accident report.
- Take pictures
Document the scene of the accident with photos. Capture damage to all vehicles and surroundings.
- Vehicle Repairs
If your leased vehicle requires repairs, we will refer you to an authorized repair center for efficient service.
Theft & damage to game
If you are the victim of a theft or attempted theft, a police report is required.
In the case of game damage, if you are safe, it is not compulsory to contact the police to make a statement. However, we need at least some proof of the impact of the wild animal (e.g. photo). Once this has been done, please send your statement and/or a copy of the police report to our Insurance Department within 48 hours:
- Ayvens / 270 route d'Arlon L-8010 Strassen
- Tel: (+352) 31 05 36 10
- E-mail: lu.assurances@ayvens.com
Bodywork service
Is it time to repair your leased car? Here are the Ayvens approved bodies shops with which you can make an appointment for your body repairs:
Carrosseries Luxembourg
Art Garage Ettelbruck
170, rue de Bastogne 9011 Ettelbruck, Luxembourg
Services: Bodywork - Free pick-up around Ettelbruck
Plan routeArt Garage Foetz
8, rue de l’Avenir 3895 Foetz, Luxembourg
Services: Bodywork - Free pick-up around Foetz
Plan routeCar Life Bissen
25 ZA et Commerciale Klengbusbierg 7795 Bissen,Luxembourg
Services: Bodywork - Free pick-up around Bissen
Plan routeCar Life Walferdange
91 Rue de l'Eglise 7224 Walferdange, Luxembourg
Services: Bodywork - Free pick-up around Walferdange
Plan routeCarrosserie AZ Partners
4 Rue Luss Arendt 8389 Grass , Luxembourg
Services: Bodywork - Free pick-up around Graas
Plan routeGarage Grondhaff
3 Rte de Beaufort 6360 Grundhof Berdorf
Services: Bodywork - Maintenance - Mechanics - Free pick-up around Echternach
Plan routeGarage REPACOM Fentange
132 Rue de Bettembourg 5811 Fentange, Luxembourg
Services: Bodywork - Maintenance - Mechanics - Tyres - Free pick-up around Fentange
Plan routeGarage REPACOM Schifflange
55-57 Rue Basse 3813 Schifflange
Services: Bodywork - Maintenance - Mechanics - Tyres - Free pick-up around Schifflange
Plan routeMichels Clervaux
18 Rte de Bastogne 9706 Clervaux, Luxembourg
Services: Bodywork - Free pick-up around Clervaux
Plan routeKeos Esch-sur-Alzette
136 rue de Belval 4024 Esch-sur-Alzette, Luxembourg
Services: Bodywork - Free pick-up around Belval
Plan routeS.R.S
97 Mühlenweg 2155 Gaasperech Luxembourg
Services: Bodywork - Free pick-up around Gasperich
Plan route
France
Autos JO Knutange
16/18 Rue de la République 57240 Knutange, France
Services: Bodywork - No pick-up
Plan routeM111 Thionville
10 Allée Du Château de Gassion 57100 Thionville
Services: Bodywork - No pick-up
Plan routeMG Design Metz
11 Rue des Potiers d'Étain 57070 Metz, France
Services: Bodywork - No pick-up
Plan route
Belgium
Carrosserie AZ Partners
12 Rue de la Drêve 6600 Bastogne, Belgium
Services: Bodywork - Free pick-up around Bastogne
Plan route
Glazing repairs
Approved centres in Luxembourg
You can also call on Carglass in Germany, Belgium, France and throughout Europe.
Carglass Petange
Rue Robert Krieps 12 4702 Petange, Luxembourg
Services: Glazing – No pick-up
Plan route
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