Customer Service Manager

Are you an experienced Customer Service leader who has successfully leveraged Salesforce, automation, and AI to improve customer experience and operational performance? Do you want to lead the digital transformation of customer service at one of Denmark's leading mobility companies?

At Ayvens Denmark, we are looking for an experienced Customer Service Manager to lead and further develop our Customer Service organization. This is a unique opportunity to shape the future customer journey, drive digital innovation, and lead a team of dedicated customer service professionals in a fast-evolving environment.

Your Role

As Customer Service Manager, you will be responsible for leading a team of 16 employees, including 2 Team Leads, while ensuring outstanding customer experience across all touchpoints. You will serve as the voice of the customer and play a key role in driving continuous improvements, operational performance, and digital transformation initiatives.

Reporting to the Operations & Services Director, you will work cross-functionally with stakeholders across Sales, Operations, IT, and other business areas to strengthen customer satisfaction, operational efficiency, and business performance.

Key Responsibilities

• Champion the continued development and adoption of Salesforce Service Cloud as the primary platform for customer engagement, service management, automation, and AI-driven customer support.

• Drive customer satisfaction and continuously improve the customer journey.

• Lead and develop a motivated, high-performing customer service team.

• Collaborate across the organization to create exceptional customer experiences.

• Ensure efficient, high-quality operations and strong performance against KPIs and service levels.

• Use data and customer insights to drive better decisions and business outcomes.

About You

You are a commercially minded and customer-focused leader with a passion for developing people and improving customer experience. You thrive in dynamic environments and enjoy balancing operational leadership with strategic transformation.

We imagine that you:

• Have proven experience working with Salesforce Service Cloud, including process optimization, workflow design, reporting, or digital customer service initiatives.

• Have experience in implementing or utilizing AI solutions within Customer Service environments, preferably within Salesforce ecosystems, will be a significant advantage.

• Have at least 5 years of leadership experience within Customer Service, Customer Operations, or a similar customer-facing function.

• Have a proven track record of delivering strong operational and customer performance through KPIs and customer metrics.

• Have demonstrated success leading customer service teams through organizational, process, and technology change.

• Have strong analytical capabilities and a data-driven mindset.

• Thrive in an on-site environment, as frequent office attendance is essential for this role.

• Fluent Danish and English language skills.

Seize the opportunity for personal and professional growth

At Ayvens, you'll join a business undergoing significant transformation and have the opportunity to shape how we serve our customers in the future. You'll work with talented colleagues, influence strategic decisions, and help build a customer experience that sets us apart in the market.

Of course, we also offer attractive benefits and perks, including:

• Competitive salary and benefits package, including bonus and pension

• State-of-the-art health and dental insurance, plus other favorable insurance offerings

• A healthy lunch scheme and a strong focus on work-life balance

• Extra paid days off

• Development and learning opportunities in an international and collaborative environment with career opportunities

Ready to drive the future of mobility with us?

Submit your CV and cover letter in English by clicking the “Apply” button. We review applications and conduct interviews on an ongoing basis, so we encourage you to apply as soon as possible. Note that only applications submitted through our application platform will be considered.

If you have questions about the position, please contact Operation & Services Director Christoffer.rasmussen@ayvens.com

We look forward to hearing from you.