Theft and vandalism
Vandalism refers to intentional damage caused to a vehicle. Theft means vehicle theft or break-in.
If you believe your vehicle has been vandalized or broken into, in addition to filing a claim report, you must also file a police report. Keep the police report for your insurance company.
Our partner InCar assists with repairs, filling out claim report, arranging possible replacement vehicle, and all questions related to the damage.
Here’s what to do next:
- Police report
If you believe your vehicle has been vandalized or broken into, you need to file a police report. Keep the report for your insurance company.
- Claim report
A claim report must always be filed. Before completing out the claim report, confirm insurance company of your company car.
Submit the claim report through InCar, regardless of your insurance company. InCar will forward the report to your vehicle’s insurance provider. For more information about the claim report, contact our partner InCar Oy at vahinkoilmoitus@incar.fi. The report to claim insurance compensation must be submitted within one year of the damage occurring. If the report is not submitted within this period, the claimant loses the right to possible compensation.
After submitting the claim report, InCar will contact you to arrange the next steps.
- Damage inspection
Damage inspection is carried out at an InCar repair shop, or for minor damages (scratches, paint damage), you can use the InCar camera. During the inspection, a repair appointment will be scheduled.
For minor damages, you can avoid visiting the repair shop by conducting an electronic damage inspection using the InCar camera. After submitting the claim report, you will receive a link to the InCar camera. With the InCar camera, you can complete the damage documentation, save your customer information, and select the repair shop all at once. Once the photos are received, InCar will contact you to arrange the repair appointment.
- Decision from insurance company
The insurance company sends the decision directly to InCar, which then carries out the repair accordance with that decision.
- Damage repair
The damage repair appointment is scheduled during the damage inspection, and you will also receive an estimate of the duration at the same time. Before the repair begins, you will receive a text message with a link to real-time tracking of the repair. InCar will notify you as soon as the car is ready for pickup.
Do you need a replacement car during the repair?
In the event of damage, our partners Hertz and Europcar can provide a replacement car service, but the cost is not included in the leasing contract. Any cost not included in the monthly contract price can be bypassed through us. However, please check your company's car policy to see which services are available to your company's drivers.