Frequently asked questions about maintenance and repairs of private lease car
Can I book a service appointment with Mekonomen by phone, email, or through Mekonomen's general booking system? No, you must always use Ayvens' own appointment booking link for Mekonomen, [Ayvens | Service booking](targetBlank:https://huolto.mekonomen.fi/ayvens/), which provides access to maintenance appointments reserved exclusively for Ayvens customers and an extensive network of partner repair shops. Can I book a replacement car from Mekonomen for the duration of maintenance? You will receive a replacement car for the duration of scheduled maintenance in accordance with your contract. You can book a replacement car with your service appointment at Mekonomen using the Ayvens appointment booking link: [Ayvens | Service booking](targetBlank:https://huolto.mekonomen.fi/ayvens/)My car's dashboard displayed a message indicating that it was time for a scheduled service. What should I do? Book a scheduled maintenanc with Mekonomen as soon as possible via this link [Ayvens | Service ](targetBlank:https://huolto.mekonomen.fi/ayvens/)[booking](targetBlank:https://huolto.mekonomen.fi/ayvens/)
Please note that scheduled services must be carried out before the service date or mileage limit is reached. How do I know whether to book a repair with Mekonomen or a warranty repair with the car dealership? If your car is under warranty and you suspect that the fault is covered by the warranty and/or the car indicates a technical fault, book a repair appointment with the car dealership.
If your car's warranty is no longer valid or you don't know if the fault is covered by the warranty, book a repair appointment with Mekonomen at [Ayvens | Service booking](targetBlank:https://huolto.mekonomen.fi/ayvens/). If the fault is covered by the warranty, you will be directed to your car's dealership. Will the car's warranty remain valid when the car is serviced by Mekonomen? Yes, the warranty will remain valid. Because Mekonomen always uses original or equivalent spare parts and follows the car manufacturer's maintenance recommendations, the car's warranty will remain valid.I received a recall campaign letter from the manufacturer/importer. What should I do? The car must always be taken to an authorized dealer in accordance with the instructions. My car has a flat tire. What should I do? Call Ayvens Roadside Assistance at 0800 90909, which will tow your car to the nearest tire shop for the necessary repairs. Please note that costs due to tire damage are not included in the lease agreement. [Read more about Ayvens Roadside Assistance](targetBlank:https://www.ayvens.com/en-fi/for-drivers/roadside-assistance/)
Ayvens Roadside Assistance is available 24/7.My cars windshield wipers are in poor condition. What should I do? The windshield wipers will be replaced at Mekonomen when necessary. Book an appointment via this link: [Ayvens | Service booking.](targetBlank:https://huolto.mekonomen.fi/ayvens/)
