Return your vehicle

How to return your vehicle

1. How does it work?

   We understand that wear and tear is a natural part of everyday vehicle use. However, sometimes our lease vehicles are returned with excessive scuffs, scratches, or other damages. To ensure a smooth and fair vehicle return process, we conduct a comprehensive inspection when it's time for you to hand back your leased vehicle at the end of the contract.

   Fair Wear and Tear guide for cars Fair Wear and Tear guide for vans

   Here's a helpful timeline to guide you through the process:

   3 months before return: To prepare for the vehicle return, we recommend taking some time to review the British Vehicle Rental and Leasing Association (BVRLA) fair wear and tear guidelines. This will help you understand what's considered acceptable 'fair' wear and tear and what may be considered excessive or chargeable damage.

   2 months before return: At least 2 months before returning your vehicle, arrange for professional repair of any items such as dents or scratches or windscreen chips. Particular attention should be given to the following:

   • Stains, rips, tears, or burns on seats
   • Scratched or scuffed paintwork
   • Chips or dents on the bodywork
   • Damage to wheels or trims
   • Scratches over 25mm or under 25mm if paintwork is exposed
   • Wheel arches and loading floor for vans
   • Bumpers

   A week before :You can contact our collection agents to arrange collection giving 3 working days' notice.

   On the day: Our inspection agent will come to your home or place of work for the inspection. They will thoroughly check the vehicle's condition, both inside and out, and ensure it drives properly. Once the inspection is complete, and your vehicle meets the required standards, we will take the vehicle away with us.

2. Pricing matrix for damage charges

   The documents linked below will give a good indication of costs for any damage outside of our fair wear and tear policy.

   Our standard waiver threshold of £175 means if the total cost of damage is less, we won’t charge you. The threshold figure in your contract may cover you for more than this, do check! If the damage on your vehicle goes over the £175 threshold (or your bespoke waiver limit) you’ll be charged the full cost of repair.

   Some of the items may quote manufacturer pricing, which means we will need to obtain a quote for the correct pricing.

   • Price list for cars
   • Price list for vans
3. Preparing to return your vehicle

   Everything you were given with the vehicle when it was delivered to you must be returned with the vehicle. This includes, but is not limited to:

   • All sets of keys, including master and spare keys.
   • All original documents such as the owners' manual etc.
   • Evidence of the signed/ stamped service history either in the service book OR if providing receipts, in an envelope clearly marked as SERVICE HISTORY on the front.
   • Valid MOT certificate (if applicable).
   • Radio code cards.
   • SD's, CDs or DVDs for satellite navigation (delete stored locations for security such as your home address).
   • All removable audio equipment (such as 'face off' units).
   • All optional equipment fitted to the vehicle that's is not a permanent fixture (tow bars, rear door sun shades etc.).
   • All emergency equipment supplied with the vehicle (jack, wheel brace, warning triangle, first aid kit etc.).
   • The spare wheel must be on-board and meet the legal requirements.
   • If your vehicle has a ‘tyre mobility set’, it must be in a working condition (sealing compound and a 12v compressor that plugs into the cigarette lighter).
   • Original wheel caps.
   • Remove all personal items (eg: sat nav, sunglasses and fuel card). Remember to check all storage areas in your vehicle including the boot, glove box, door pockets etc. We are unable to return personal items left in the vehicle after it has been collected.