REDGO – Ayvens’ trusted partner in roadside assistance

REDGO’s core expertise lies in roadside assistance, covering a broad range of situations, including:

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  Vehicle towing
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  Jump-start assistance
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  Repair of a flat tire or tire replacement
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  Lock and key services

Services are available 24/7, every day of the year. REDGO’s network in Finland covers the entire country, ensuring that help reaches customers quickly—even in less populated areas. According to REDGO roadside mechanic Kimmo Norring, the most common issues include flat tires, keys locked inside the vehicle or other key-related problems, and towing after accidents or vehicles ending up in a ditch. “Issues with electric vehicles and combustion engine cars are surprisingly similar, and so are the repairs. Of course, electric vehicles have some specific challenges, such as charging ports and cables freezing during winter,” Kimmo adds.

“We always aim to resolve the issue on-site whenever possible, such as repairing a tyre. If needed, the vehicle is towed to the nearest agreed location. Speed of service is especially important, particularly when the vehicle is a company car or commercial vehicle.”

One of the most important tools today is a diagnostic device that can connect to the system of virtually any car brand and read fault codes. Investigating vehicle fault codes is one of the most common tasks. Vehicles store error situations as fault codes, and the diagnostic tool reads these codes and indicates where the issue may lie. Once the fault is fixed, the codes can be cleared and, for example, the engine warning light can be turned off.

At the heart of REDGO’s operations is a strong customer focus. Every situation is handled from the customer’s perspective, aiming to resolve it as easily and quickly as possible.

When a customer calls Ayvens roadside assistance, REDGO’s service center assesses the situation and also reviews how the costs of the incident or issue will be covered. The customer is immediately informed whether the costs are covered by the leasing agreement, the vehicle’s insurance, the car make’s roadside assistance, or whether there may be any costs payable by the customer.

This verification can be done through the systems of most insurance companies at any time—24 hours a day, every day of the week. If necessary, REDGO can also direct the customer to the car make’s own roadside assistance service. After placing the order, the customer is kept up to date via digital order tracking.

The collaboration between Ayvens and REDGO is built on a shared goal: to provide customers with smooth and uninterrupted mobility. When an Ayvens customer encounters an issue with their vehicle and contacts Ayvens roadside assistance, REDGO acts as the frontline support—quickly, professionally, and with a customer-friendly approach.

“We have very smooth cooperation with Ayvens and are always familiar with the operating models of Ayvens customers. We report up-to-date service usage data on a monthly basis and, when necessary, review customer issues and how they have been handled,” says REDGO’s Key Account Manager, Teemu Lintunen. Partnerships built with companies like Ayvens ensure that customers receive support in all situations—whether it’s a single roadside issue or a broader mobility service solution.