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Escalation Matrix

Our commitment to a seamless experience

At Ayvens, we are dedicated to providing an exceptional customer experience. We understand that issues can arise, and when they do, we want to ensure a swift and effective resolution. To this end, we have established a clear escalation matrix to efficiently address customer concerns.

Escalation Matrix

  1. Level 1

    For initial inquiries and technical support

  2. Level 2

    If the issue remains unresolved at Level 1

  3. Level 3

    If the issue persists after contacting officials at level 2

  4. Level 4

    For the highest level of escalation