Ayvens Flex

Frequently asked questions about Ayvens Flex 

How can I choose a specific model? Ayvens Flex is a solution that does not allow you to choose a specific car model, however, if you have a preference, we can see if it is available. Do I need to go through a credit process like long-term lease? Yes, you will need to go through the leasing process.Can there be more than one driver? Yes, with Ayvens Flex you can have more than one driver associated with the vehicle without paying extra for it. If my vehicle breaks down, am I entitled to a replacement vehicle? Yes, in the event of a breakdown, you can use a replacement vehicle of the same or lower segment than the contracted vehicle. You can make your choice when contracting the service. Do I pay an excess if I am involved in an accident? Yes. In your Ayvens Flex contract, you can choose between three excess options: basic excess (calculated based on the average insured value of the contracted vehicle segment), €500 excess, or €0 excess. Does Ayvens Flex include reconditioning insurance? No.How often are invoices issued? Billing is monthly and in arrears, allowing you greater control over your costs. Can I return the car before the end of the contract? Yes, the Ayvens Flex product offers a Full Flex option, which allows you to terminate the contract from the first month onwards at no additional cost. If you choose one of the other options and wish to terminate the contract before the agreed term, you will have to pay the difference in rent corresponding to the rate adjustment, as shown in the example below: - 6 to 12 months: monthly rent of €610/month - More than 12 months: monthly rent of €600/month The customer signs up for an 18-month Ayvens Flex contract with a monthly rent of €600/month. At the end of the 8th month, they decide to terminate their contract. The early termination fee charged to the customer will be the difference between the monthly rent they paid (€600/month) and the rent they would have paid (€610/month) if they had opted for 8 months from the outset, multiplied by the number of months actually elapsed (8 months) in the contract. That is: €610 - €600 = €10 x 8 months = €80.