How does the installation of the Ayvens Electric charger work?
Can I have a charging station at home? Yes, you can. But for this to happen you must have the necessary conditions:
**Adequate parking space, namely**:
• Living in a private house or using a private parking box in a condominium: in this case, installing the charging station will not be a problem, we will only have to check the technical installation conditions;
• Living in a condominium and using a shared parking lot or an adjacent storage room: during the installation process, you will have to request authorization from the condominium association in order to install the charger. Ayvens provides a draft, where the driver will only have to put personal data and the location of installation. By law, the condominium is obliged to comply with this request, unless conditions do not exist;
• Living in an area without private or collective parking: in this case, the driver will not have the installation conditions and will have to use public charging stations close to their area of residence, or charging stations that the employer may have at the workplace.
In addition, if you opt for **connected charging stations, you must meet the following conditions**:
• Connectivity in the parking space: in case you don't have enough network, a router will be installed;
• A single-phase or three-phase electrical installation: in case of a single-phase, it must have a minimum contracted power of 5.75kVA; in case of a three-phase, it must have a minimum contracted power of 13.8kVA;
• Have a smart meter (EMI): you can check this data on the website of your energy operator, in the meter data section. If you do not have this type of counter, it will be changed during the installation process.What if my condominium does not authorize the installation of the charger? You will always need to obtain a declaration of acceptance by the condominium for the installation of your charger. Ayvens together with EDP can assist you in obtaining the declaration and possible conflict management.Can I move my charger? Whenever you want to move the charger you will have to contact the appropriate professionals, you should not do it without a specialized team, since it is necessary to uninstall and reinstall it. Ayvens offers the service to change the charger's address.What should I do if my car isn't charging? If possible, try a different charging station. If your car still won't charge, contact Ayvens. We will make an appointment to verify the problem.