Frequently asked questions about the My Ayvens Fleet application

Is access to the My Ayvens Fleet app free? Yes. It is a free app available to Ayvens customers and fleet managers. Manage your contracts and drivers through My Ayvens Fleet: build custom reports and views, analyze trends, access service levels, and plan for the future. Request your access now at [Request access to My Ayvens Fleet](targetSelf:/en-pt/services-and-faq/my-ayvens-fleet/request-my-ayvens-fleet-access/).Can anyone access the app? This is a specific app for fleet managers and Ayvens customers. What services does My Ayvens Fleet offer? My Ayvens Fleet is an online tool that simplifies and gives customers greater autonomy and control over the management of their contracts, vehicles, and drivers. It provides reports, a 24/7 order area, and a set of studies, analyses, and white papers on tax and legal changes or market trends that impact fleet management, produced by our consulting team. You can also select the most relevant management indicators and customize reports—create new reports, mark favorites, or subscribe to receive them in your email. Request your access now at [Request access to My Ayvens Fleet](targetSelf:/en-pt/services-and-faq/my-ayvens-fleet/request-my-ayvens-fleet-access/).I am waiting for my vehicle to be delivered. Can I request access and use the app? The app is useful once you have placed an order and are waiting for your vehicle to be delivered. You can request access to My Ayvens Fleet at [Request access to My Ayvens Fleet](targetSelf:/en-pt/services-and-faq/my-ayvens-fleet/request-my-ayvens-fleet-access/) and follow all the details of your order. Once your vehicle is delivered, you can manage this contract and vehicle, as well as all the others in the fleet, through management indicators and reports, place orders, or check service levels on My Ayvens Fleet.What information is required to request access? To create an account on the My Ayvens Fleet app, you must request access at [Request access to My Ayvens Fleet](targetSelf:/en-pt/services-and-faq/my-ayvens-fleet/request-my-ayvens-fleet-access/) and identify yourself by filling in your name, tax ID number, email address, and mobile phone number. You will receive a confirmation and welcome email once your user account has been created. Welcome to the My Ayvens Fleet app!I forgot my password, how can I regain access? Whenever you forget the password you set, simply enter your username (your email address) on the home screen and click on “Log in.” On the next screen, click on “Forgot your password?” and then “Send email>.” After receiving our recovery email, click on the link and set a new password.How do I create a custom report in My Ayvens Fleet? 1. After logging in, select “Operations” followed by the topic for which you want to build the report - Fleet, Renewals or Orders, Accidents and Damage, Maintenance and Repairs, Refueling, 2. Loading and Tolls and Parking. 3. At the top of the page, you will find indicators and a set of filters and search fields that allow you to search for a license plate or a date, for example. 4. At the bottom of the page, you can select the data you need in “Define views and columns” and save this view with the name you want. You can also drag the columns in the report to the order you prefer. 5. To obtain data in the report, click on the selected indicator or filter and then on “Search.” 6. The detailed data will be shown at the bottom of the page in a table. You can download the data to Excel. 7. Whenever you log in, this report will be available in your view, on the same page where it was created. [Log in](targetSelf:https://fleet.ayvens.com/pt-pt/) now and build a custom report. How does the order area work in My Ayvens Fleet? 1. Once you have logged into My Ayvens Fleet, navigate to the “[Orders](targetSelf:https://fleet.ayvens.com/pt-pt/pt/page/pedidos-novo?pk_vid=cb9ceb1619516d7d1763550113c2b54d)” area where you can select the relevant topic. 2. Fill in the form and click “[Send](targetSelf:https://fleet.ayvens.com/pt-pt/pt/page/pedidos-historico?pk_vid=cb9ceb1619516d7d1763550113c2b54d).” 3. An agent will follow up on your request. 4. Once your order has been processed—or if we need more information—we will contact you. 5. Whenever you place an order on My Ayvens Fleet, you can track the status of your order on the “History” page, where you will find all orders placed on the application. [Log in](targetSelf:https://fleet.ayvens.com/pt-pt/) now and explore the order area. Where can I find out more about the level of service I have received since the beginning of the year? The Service Levels feature in My Ayvens Fleet gives you an overview of all service indicators—volume, average time, and others—related to the requests (for information and service) and complaints you have made to us over time. 1. After logging into My Ayvens Fleet, select “[Service Levels](targetSelf:https://fleet.ayvens.com/pt-pt/pt/page/niveis-de-servico?pk_vid=cb9ceb1619516d7d1763550113c2b54d).” 2. On this page, you will find an overview of some service indicators since the beginning of the year. 3. You can also view indicators for “[Requests](targetSelf:https://fleet.ayvens.com/pt-pt/pt/page/niveis-de-servico-pedidos?pk_vid=cb9ceb1619516d7d1763550113c2b54d)” and “[Complaints](targetSelf:https://fleet.ayvens.com/page/niveis-de-servico-reclamacoes?pk_vid=cb9ceb1619516d7d1763550113c2b54d)” on each page. 4. You can apply various filters such as period or category. 5. You can also get more details about all requests and complaints over time on the “[Details](targetSelf:https://fleet.ayvens.com/page/niveis-de-servico-detalhes?pk_vid=cb9ceb1619516d7d1763550113c2b54d)” page, and you can download the results to Excel. [Log in](targetSelf:https://fleet.ayvens.com/pt-pt/) now and view detailed information about requests and complaints.

Frequently asked questions about the My Ayvens Driver Portugal app

Is access to the My Ayvens Driver Portugal app free? Yes. It is a free application available to Ayvens drivers. Discover how easy it is to have all the services you need to keep you safe on the road, whenever you want and wherever you are, by downloading the app from the [AppStore](targetSelf:https://apps.apple.com/pt/app/my-ayvens-driver-portugal/id6480526415) or [Google Play](targetSelf:https://play.google.com/store/apps/details?id=pt.ayvens.app).Can anyone access the app? This is a specific application for Ayvens drivers. Anyone can download and install the application, but only Ayvens drivers can register and use it.What services does the My Ayvens Driver Portugal app offer me? With the app, you can check your contract and associated services, find the nearest or most convenient repair shop, schedule a service or return your vehicle, and locate repair shops for quick services such as tire or oil changes. If necessary, you can call roadside assistance and track the tow truck, or even report an accident in a simple way. In case of an emergency, you also have the option to quickly call our support line.I am waiting for the vehicle to be delivered. Can I install the app now? The app is only useful once you have received your vehicle and need all the services to ensure a safe and smooth driving experience. For this reason, you should only download, install, and register with the My Ayvens Driver Portugal app after you have received your vehicle. How can I install the My Ayvens Driver Portugal app? To install and start using the My Ayvens Driver Portugal app, simply download and install the application from the [AppStore](targetSelf:https://apps.apple.com/pt/app/my-ayvens-driver-portugal/id6480526415) or [Google Play](targetSelf:https://play.google.com/store/apps/details?id=pt.ayvens.app). Then click on the app icon on your phone. If you already have an account, just log in with the email address and password you previously chose. If you don't have an account yet, you must register by clicking on “Don't have an account? Register” on the home screen and following the step-by-step instructions. You can then log in with your email address and password, as well as a 4-digit PIN that you will need to set.The app is not available when I enter the store. What can I do? When you click on the link to download and install from the [AppStore](targetSelf:https://apps.apple.com/pt/app/my-ayvens-driver-portugal/id6480526415) or [Google Play](targetSelf:https://play.google.com/store/apps/details?id=pt.ayvens.app) store, or when you search for “My Ayvens Driver Portugal” in the stores, you cannot find the application? It is possible that your phone settings have the store set to a country other than Portugal (e.g., Spain). However, changing your store country may impact your user experience or have limitations on the number of times you can change your store country. We advise you to consult support on this issue directly in the App Store or Google Play. In this scenario, we are unable to make the My Ayvens Driver Portugal app available, as the application is only available for the Portuguese market.What information is required to register? To create an account on the My Ayvens Driver Portugal app, you need to identify yourself by filling in your name, email address, mobile phone number, and the license plate number of the vehicle you drive. You also need to set your desired password. Once you have successfully completed the registration process, you will receive a message on the screen and an email confirming that your registration is complete. Welcome to the My Ayvens Driver Portugal app!When registering, I get the error "Unable to associate the license plate with the information provided." How can I resolve this? Check that the email address you entered is the one Ayvens has on file for you (if you are a service vehicle driver, we probably have your company email address; if you are a private individual, it should be the email address you normally use for contact). Also check that the registration number you entered is correct. If both details are correct, request support from [servico.cliente@ayvens.com](targetSelf:mailto:servico.cliente@ayvens.com).I forgot my password, how can I regain access? Whenever you forget the password you set, simply click on “Forgot your password?” on the home screen and enter your account email address. In the email you receive, click on the link and set a new password. To make it easier to access your account, you can link facial recognition and unlock access in the next session instead of using a password.Can I log in to the app using a PIN code or facial recognition? The PIN code or facial recognition can be set at the time of registration or later from the profile settings in the upper right corner.I drive more than one car. How can I add more vehicles to the app? After logging into the app, simply click on the > next to the license plate of the selected vehicle and enter the vehicle list view. On this screen, you can add the new license plate/vehicle. In each session, you must select the vehicle for which you want to use the service. The license plate is visible in the upper right corner, and whenever you want to change vehicles, just click on the >, enter the list, and select the desired vehicle with a click.