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For a convenient, fast and simple service, we recommend that you use as much as possible, our digital channels, available anytime and anywhere.

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Services

Support

Need roadside assistance?

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Dial 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network). We are available 24 hours a day, 7 days a week.
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Choose the best time to contact us!

Since we receive several contacts from our customers throughout the day, at times with greater or lesser affluence, we share the best times to get in touch.

Customer helpline: 800 20 42 98 (cost-free call)

We remind you that our line is still available 24/7 for roadside assistance.

Accidents & repairs

Accidents can happen no matter how careful you are. If you have been in an accident, we’re here to support you.

Maintenance

Need to make an appointment for maintenance or have to arrange a repair? With Ayvens we take care of everything you need for your car.

End of contract

When your contract expires, you can return your lease car, renew your contract or buy it. Read all about returning, renewing or taking over a lease car.

Buy your lease car

Have you enjoyd driving your lease car and want to keep it at the end of contract? Buying your lease car can be a possibility.

Useful information to keep you on the road

Consult our Drivers Manual. Find all the answers to your questions. Visit our Useful Downloads page and find all the information you need, in a single space.

Repair services for any kind of problem

From a crack in the windscreen to a dent in the door, damage can be frustrating. And it can sometimes be dangerous. Our repair centres offer quick, professional assistance. So you can be on your way as quickly as possible. ​ Look up our preferential network of partners on the Oficina Fácil platform and arrange your repair via the Support Line 800 20 42 98 (cost-free call).

Now you have a reason to give a good friend advice.

With the new Member Get Member campaign, when you recommend* Ayvens to a friend or family member, you both win. *Recommendations that result in a new contract with Ayvens

Contact us by phone

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Customer service
Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (fixed-line network cost call). Available 24 hours a day, 7 days a week.
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Lease for SME and Private
Call 800 10 70 70 (cost-free call). Available from Monday until Thursday from 09:00 to 14:00 and 14:00 to 17:30. Friday from 09:00 to 14:00 and 14:00 to 17:00 (cost-free call).
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Want to know more? We’re here to help!

Take a look at the FAQs

Take a look at the FAQs

Contact us by email

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Our team of experts are available to help if you have any questions.

Your most common questions. Our answers. In one place.

Ayvens Portugal offices

  • Lisbon

    Lagoas Park, Edifício 6 2740-244 Porto Salvo Lisbon

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  • Porto

    Edificio Burgo Av. da Boavista,1837 7.º andar - Sala 7.1 4100-133 Porto Porto

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