Replacement vehicle

Don't lose mobility!

Problems on the road? Have you ended up without a car?

You’ll always be guaranteed a replacement car.

You’ll always be guaranteed a replacement car.

It is important to use a replacement vehicle in the event of repairs and breakdowns (corrective maintenance), services (preventive maintenance), incident, theft or robbery, provided that the workshop where it is located declares that it is impossible to use the car /. A service that allows your mobility to be maintained whilst your car is immobilised.

As regards the duration of use of the replacement car, this can be defined when you hire the service and:

• It may be limited or unlimited;

• It may be by year or by occurrence;

• When the defined duration ends, the amount pertaining to usage shall start being charged as this shall be regarded as a non-contracted service.

Usually, and regardless of whether an unlimited number of days has been contracted, the maximum limit shall always be the intervention timeframe indicated by the workshop. When the intervention is deemed to have been resolved, you must duly return the replacement car.

For example, if you opt for one of our special campaign offers, as a rule, this means that you can use the replacement car available for the immobilization time, in case of overhaul, breakdown, accident or theft, with insurance contracted by Ayvens.

With Ayvens operational leasing, the replacement car is provided in line with the service contracted and the following levels:

  1. car-returnNormal

    Pick up and return of car at the rent-a-car branch.

  2. happy-customerPlus

    To ensure your mobility and comfort when picking up and dropping off the replacement vehicle, Ayvens offers a TVDE voucher that will guarantee travel between the workshop and the car rental partner. When the appointment is made through Ayvens, the voucher is made available automatically.

What should I do if I need a replacement car?

Am I entitled to a replacement car whilst my car is being repaired? Where necessary, we can provide a replacement car whilst yours is being repaired. Check your operational leasing agreement or car regime as regards the cover and any exceptions. Can I use my fuel card for my replacement car? If the present [fuel card](targetSelf:/en-pt/leasing-with-us/services/fuel-galp/) is not associated with any registration plate, it is also valid for your replacement car. If you drive an electric car, in addition to the charge card, you will also receive an extra card to use with other fuels. What happens during the application process? 1. Make the booking preferably through the platforms [Oficina Fácil](targetBlank: or [App Ayvens](targetBlank:; 2. Contact Ayvens to supply a replacement car, if contracted; 3. Go to the workshop; 4. If applicable, make sure that the MOT inspection is recorded in the inspection book.What should I do if I need a repair? 1. Make the appointment by contacting Ayvens through 800 20 42 98 (cost-free call). If the driver is out of the country, contact Ayvens through +351 211 446 88 94 (national fixed-line network cost call) to request information about the most indicated partner for the necessary intervention; 2. Contact Ayvens to supply the replacement car, if contracted; 3. Go to the workshop. What should I do in case of an accident? 1. Always fill in the Friendly Declaration of Car Accident; 2. In the event of immobilisation, contact the Ayvens Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for [road assistance](targetSelf:/en-pt/leasing-with-us/services/road-assistance/) and replacement vehicle, if contracted; 3. Send the statement to the e-mail; 4. Send the original to the following address: Ayvens Portugal Lagoas Park, Edifício 6, 2740-244 Porto Salvo.

Want to know more? We're here to help!

Call 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network)
Available 24/7 for any emergency.
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