Used Vehicle Warranty

Frequently Asked Questions about the Used Car Warranty

When is it triggered? • After the end of the manufacturer's warranty. • For vehicles which are more than 24 months old, and which are not covered by the manufacturer's warranty, the activation date is the warranty subscription date. Which vehicles can sign up? • During the factory warranty period: vehicles on the road for less than 3 years, up to 180,000 km. • After the end of the contractual factory warranty: vehicles on the road between 2 and 12 years, up to 240,000 km. What are the terms of subscription? • Vehicles on the road up to a limit of 12 years or 240,000 km • Subscription from 1 month to 3 years, with the payment of the IUC (road fund tax), as well as the submission of the legally required documentation for • Mandatory service – carried out at the point of sale, if the vehicle's maintenance plan does not meet the manufacturer's criteria, a service equivalent to the last missing service will be carried out. How to keep the Used Car Warranty valid? • Comply with the Maintenance Plan in accordance with the manufacturer's instructions. • Have a completed, stamped Service Book and respective invoices. • Ensure that the deviation from the kilometrage or time stipulated by the manufacturer for maintenance is 3,000 km or 30 days. What is the expiry date of the Used Car Warranty? • If the Terms of Warranty are not met by the Customer or there is negligence. • If the vehicle suffers a total write-off or is withdrawn from service. • If the term stipulated in the Warranty Certificate has expired. • In the event of transfer of ownership of the vehicle. How does the road assistance service work? **Towing Service** In the event of a breakdown, accident or dead battery that prevents the vehicle from circulating, transport of the vehicle to a workshop closer to the Ayvens Network is available. **Long-distance vehicle transport** In the event of a breakdown or accident that prevents the vehicle from circulating, transport of the vehicle to a Ayvens Network workshop is available. **Transport of vehicle occupants** In the event of a breakdown or accident that prevents the vehicle from circulating, transport for the occupants of the vehicle to the nearest rent a car or home is available. **Replacement vehicle** A Group A replacement vehicle will be assigned, up to a maximum of 8 days, or from another Group subject to availability.